You have the right to withdraw from this contract within fourteen (14) days without giving any reason, unless the right of withdrawal is excluded by law.
The cancellation period is 14 days from the day on which you or a third party named by you (who is not the carrier) have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract within the withdrawal period by means of a clear statement, for example by email to:
Please provide the following information, if possible:
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the deadline expires.
In the event of a valid cancellation, we will refund all payments received from you, except for additional shipping costs incurred because you chose a delivery method other than the cheapest standard delivery offered by us.
The refund will be issued within 14 days of receiving your cancellation notice, provided that:
Refunds will be issued using the same payment method you used for the original transaction, unless otherwise agreed.
After cancellation, you must return the goods to us within 14 days.
The consumer bears the costs of return shipping in accordance with our return policy.
The consumer is responsible for a proper, safe, and traceable return.
According to our return policy, the right of withdrawal only applies to products that:
For reasons of health protection and hygiene (cosmetic products), the right of withdrawal is excluded if:
Furthermore, there is no right of withdrawal for products that:
Scentora BV
Commercial Register Number: 97491381
Kanaalpark 140
2321 JV Leiden
Netherlands
Email: info@scentros.com
