At Scentora BV, your satisfaction is our top priority. This return and refund policy explains the conditions for returning products and the requirements for a refund.
You have the right to cancel your order within 14 days of receipt without giving any reason.
The return period begins the day after you receive your order.
Products can only be returned if:
The product should be returned in its original packaging if possible.
For hygienic reasons and to protect health (cosmetic products), products whose seal has been damaged or which have been opened or used are excluded from return.
Please inform us of your return by email within 14 days of receipt at:
Please include the following information in your email:
After you send us your message, you will receive further instructions for the return.
The product must be returned within 14 days of receipt.
The customer is responsible for a proper and safe return.
The customer bears the costs of the return shipment unless otherwise agreed.
We recommend using a tracked return shipment. Scentora BV is not liable for returns lost in transit.
After receiving and inspecting the return:
If the returned product does not meet the return conditions (e.g., used, opened, or unsealed), we reserve the right to:
Did you receive a damaged or incorrect product?
Please contact us within 48 hours of receipt at:
Please attach clear photos of the product and packaging. We will find a suitable solution as quickly as possible.
As long as your order has not yet been shipped, you can cancel it free of charge by contacting us.
If the order has already been shipped, the above-mentioned return conditions apply.
Scentora BV
Commercial Register Number: 97491381
Kanaalpark 140
2321 JV Leiden
Netherlands
Email: info@scentros.com
Response time: Within 48 hours (Monday to Friday)
