{"id":133,"date":"2026-03-04T08:37:19","date_gmt":"2026-03-04T08:37:19","guid":{"rendered":"https:\/\/blanchedalmond-herring-354317.hostingersite.com\/?page_id=133"},"modified":"2026-03-04T08:39:10","modified_gmt":"2026-03-04T08:39:10","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/scentros.com\/?page_id=133","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"133\" class=\"elementor elementor-133\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-af1cbb0 e-flex e-con-boxed e-con e-parent\" data-id=\"af1cbb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d99ea5f elementor-widget elementor-widget-wd_text_block\" data-id=\"d99ea5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2>Article 1 \u2013 Definitions<\/h2>\n<p>In these terms and conditions, the following terms have the meanings listed below:<\/p>\n<ul>\n<li><strong>Cancellation period:<\/strong> The 14-day period within which the consumer can exercise their right of cancellation. Products can only be returned if they are unused, unopened, undamaged, and in their original packaging.<\/li>\n<li><strong>Consumer:<\/strong> The natural person who is not acting in the course of their commercial or self-employed professional activity.<\/li>\n<li><strong>Day:<\/strong> Calendar day.<\/li>\n<li><strong>Durable medium:<\/strong> Any medium that enables the storage of information in an accessible form for later retrieval.<\/li>\n<li><strong>Right of withdrawal:<\/strong> The consumer's right to withdraw from the distance selling contract within the withdrawal period.<\/li>\n<li><strong>Entrepreneur:<\/strong> Scentora BV.<\/li>\n<li><strong>Distance selling contract:<\/strong> A contract concluded exclusively through electronic communication.<\/li>\n<li><strong>General Terms and Conditions:<\/strong> These General Terms and Conditions.<\/li>\n<\/ul>\n<h2>Article 2 \u2013 Identity of the Entrepreneur<\/h2>\n<p>\n<strong>Company name:<\/strong> Scentora BV<br \/>\n<strong>Commercial register number:<\/strong> 97491381<br \/>\n<strong>Address:<\/strong> Kanaalpark 140, 2321 JV Leiden, Netherlands<br \/>\n<strong>Email address:<\/strong> <a href=\"mailto:info@apexia-cosmetics.com\">info@apexia-cosmetics.com<\/a>\n<\/p>\n<p><strong>Customer service:<\/strong><br \/>\nMonday to Friday.<br \/>\nResponse time: within 48 hours.<\/p>\n<h2>Article 3 \u2013 Scope<\/h2>\n<p>These General Terms and Conditions apply to every offer from Scentora BV and to every contract concluded via the webshop.<\/p>\n<p>The general terms and conditions will be made available to the consumer before the conclusion of the contract.<\/p>\n<p>Should any provision be wholly or partially invalid, the remaining provisions shall remain fully effective.<\/p>\n<h2>Article 4 \u2013 The Offer<\/h2>\n<ul>\n<li>The offer contains a clear and complete description of the products offered.<\/li>\n<li>Images are for illustrative purposes only and may differ from the actual product.<\/li>\n<li>Obvious errors or mistakes are not binding on the entrepreneur.<\/li>\n<li>All prices include VAT and exclude shipping costs, unless otherwise stated.<\/li>\n<\/ul>\n<h2>Article 5 \u2013 Conclusion of the Contract<\/h2>\n<ul>\n<li>The contract is concluded as soon as the consumer accepts the offer and has fully completed the ordering process.<\/li>\n<li>After completing the order process, the consumer receives an order confirmation via email.<\/li>\n<li>Scentora BV reserves the right to refuse orders or to stipulate additional conditions.<\/li>\n<\/ul>\n<h2>Article 6 \u2013 Right of Withdrawal<\/h2>\n<p>The consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.<\/p>\n<p>Returns are only permitted if the product:<\/p>\n<ul>\n<li>Is unused<\/li>\n<li>Is unopened<\/li>\n<li>Is complete and undamaged<\/li>\n<li>Is provided with an intact original seal<\/li>\n<\/ul>\n<p>The cancellation must be communicated via email to <a href=\"mailto:info@apexia-cosmetics.com\">info@apexia-cosmetics.com<\/a>.<\/p>\n<p>After cancellation, the product must be returned within 14 days.<\/p>\n<h2>Article 7 \u2013 Costs in Case of Cancellation<\/h2>\n<ul>\n<li>The consumer bears the costs of the return shipment.<\/li>\n<li>Refunds will be issued within 14 days of receipt of the return, provided the return conditions are met.<\/li>\n<li>Should the product not meet the return conditions, Scentora BV reserves the right to refuse or reduce the refund.<\/li>\n<\/ul>\n<h2>Article 8 \u2013 Exclusion of the Right of Withdrawal<\/h2>\n<p>For reasons of hygiene and health protection (cosmetics), products whose seal is damaged are excluded from the right of withdrawal.<\/p>\n<h2>Article 9 \u2013 Prices<\/h2>\n<ul>\n<li>All prices are valid for the stated offer period.<\/li>\n<li>Price changes due to legal measures (e.g. VAT changes) will be passed on.<\/li>\n<li>Subject to printing and typographical errors.<\/li>\n<\/ul>\n<h2>Article 10 \u2013 Warranty and Conformity<\/h2>\n<ul>\n<li>Scentora BV guarantees that the products comply with the agreement and the legal conformity requirements.<\/li>\n<li>Defects must be reported in writing within 14 days of their discovery.<\/li>\n<li>The statutory warranty remains fully in effect.<\/li>\n<\/ul>\n<h2>Article 11 \u2013 Delivery and Shipping<\/h2>\n<ul>\n<li>Orders are processed with care.<\/li>\n<li>Delivery will take place within 2 working days, unless otherwise agreed.<\/li>\n<li>Delivery will be made to the address provided by the customer.<\/li>\n<li>The risk of loss or damage passes to the customer upon delivery.<\/li>\n<\/ul>\n<h2>Article 12 \u2013 Payment<\/h2>\n<ul>\n<li>Payment is made using the payment methods offered in the webshop.<\/li>\n<li>Payment processing is handled via external payment service providers such as Mollie, Stripe, Klarna, or PayPal.<\/li>\n<li>Scentora BV is not liable for disruptions at external payment service providers.<\/li>\n<li>The customer is obliged to report any discrepancies in the payment details immediately.<\/li>\n<\/ul>\n<h2>Article 13 \u2013 Complaints Procedure<\/h2>\n<ul>\n<li>Complaints should be submitted via email to <a href=\"mailto:info@apexia-cosmetics.com\">info@apexia-cosmetics.com<\/a> within 7 days of discovery.<\/li>\n<li>Complaints will be answered within 48 hours.<\/li>\n<\/ul>\n<h2>Article 14 \u2013 Use of the Webshop Platform (WooCommerce)<\/h2>\n<p>The Scentora BV webshop is hosted and technically maintained via the WooCommerce platform.<\/p>\n<p>WooCommerce is third-party software. Scentora BV is not liable for disruptions or temporary unavailability caused by technical problems with WooCommerce or other third-party providers, unless caused by intent or gross negligence.<\/p>\n<h2>Article 15 \u2013 Liability<\/h2>\n<p>Scentora BV is not liable for indirect damages, consequential damages, or lost profits, unless mandatory legal provisions provide otherwise.<\/p>\n<p>Liability is limited in any case to the value of the respective order.<\/p>\n<h2>Article 16 \u2013 Applicable Law<\/h2>\n<p>All agreements are subject to applicable law. They are governed exclusively by Dutch law, even if the consumer resides abroad.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Article 1 \u2013 Definitions In these terms and conditions, the following terms have the meanings listed below: Cancellation period: The<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-133","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/pages\/133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scentros.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=133"}],"version-history":[{"count":4,"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/pages\/133\/revisions"}],"predecessor-version":[{"id":137,"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/pages\/133\/revisions\/137"}],"wp:attachment":[{"href":"https:\/\/scentros.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}