{"id":12,"date":"2026-03-04T07:19:29","date_gmt":"2026-03-04T07:19:29","guid":{"rendered":"https:\/\/blanchedalmond-herring-354317.hostingersite.com\/?page_id=12"},"modified":"2026-03-04T07:36:40","modified_gmt":"2026-03-04T07:36:40","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/scentros.com\/?page_id=12","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b91a1ce e-flex e-con-boxed e-con e-parent\" data-id=\"b91a1ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccab9e4 elementor-widget elementor-widget-wd_text_block\" data-id=\"ccab9e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2>Scentora BV<\/h2><p>At <strong>Scentora BV<\/strong>, your satisfaction is our top priority. This return and refund policy explains the conditions for returning products and the requirements for a refund.<\/p><h2>Return Period<\/h2><p>You have the right to cancel your order within <strong>14 days<\/strong> of receipt without giving any reason.<\/p><p>The return period begins the day after you receive your order.<\/p><h2>Return Policy<\/h2><p>Products can only be returned if:<\/p><ul><li>The product is unused<\/li><li>The product is unopened<\/li><li>The product is in its undamaged original packaging<\/li><li>The product is complete and undamaged<\/li><\/ul><p>The product should be returned in its original packaging if possible.<\/p><p><strong>For hygienic reasons and to protect health (cosmetic products), products whose seal has been damaged or which have been opened or used are excluded from return.<\/strong><\/p><h2>How Can I Return a Product?<\/h2><p>Please inform us of your return by email within <strong>14 days<\/strong> of receipt at:<\/p><p><a href=\"mailto:info@scentros.com\">info@scentros.com<\/a><\/p><p><strong>Please include the following information in your email:<\/strong><\/p><ul><li>Your name<\/li><li>Your order number<\/li><li>The reason for the return (optional)<\/li><\/ul><p>After you send us your message, you will receive further instructions for the return.<\/p><p>The product must be returned within <strong>14 days<\/strong> of receipt.<\/p><p>The customer is responsible for a proper and safe return.<\/p><h2>Return Shipping Costs<\/h2><p>The customer bears the costs of the return shipment unless otherwise agreed.<\/p><p>We recommend using a tracked return shipment. <strong>Scentora BV<\/strong> is not liable for returns lost in transit.<\/p><h2>Refund<\/h2><p>After receiving and inspecting the return:<\/p><ul><li>The purchase price will be refunded within <strong>14 days<\/strong>.<\/li><li>The refund will be issued via the same payment method used for the original payment.<\/li><\/ul><p>If the returned product does not meet the return conditions (e.g., used, opened, or unsealed), we reserve the right to:<\/p><ul><li>Refuse the refund, or<\/li><li>Make a partial refund<\/li><\/ul><h2>Damaged or Incorrectly Delivered Products<\/h2><p>Did you receive a damaged or incorrect product?<\/p><p>Please contact us within <strong>48 hours<\/strong> of receipt at:<\/p><p><a href=\"mailto:info@scentros.com\">info@scentros.com<\/a><\/p><p>Please attach clear photos of the product and packaging. We will find a suitable solution as quickly as possible.<\/p><h2>Order Cancellations<\/h2><p>As long as your order has not yet been shipped, you can cancel it free of charge by contacting us.<\/p><p>If the order has already been shipped, the above-mentioned return conditions apply.<\/p><h2>Contact Information<\/h2><p><strong>Scentora BV<\/strong><br \/>Commercial Register Number: 97491381<br \/>Kanaalpark 140<br \/>2321 JV Leiden<br \/>Netherlands<\/p><p>Email: <a href=\"mailto:info@scentros.com\">info@scentros.com<\/a><\/p><p><strong>Response time:<\/strong> Within 48 hours (Monday to Friday)<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Scentora BV At Scentora BV, your satisfaction is our top priority. This return and refund policy explains the conditions for<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scentros.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":8,"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":56,"href":"https:\/\/scentros.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/56"}],"wp:attachment":[{"href":"https:\/\/scentros.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}